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Dvd Drive in Laptop Read Cd Not Dvd

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HP PCs - CD/DVD bulldoze cannot read discs in Windows ten

When y'all load a disc into the CD/DVD drive, the disc does non run or play. A dirty or scratched disc surface is the almost mutual reason for a CD/DVD issue when inserted into a computer. If the optical drive cannot read the files stored on any CD/DVD discs, you lot need to troubleshoot the CD/DVD drive, rather than the discs and software. Also, y'all might need to reinstall the device driver to resolve any errors or enable the AutoPlay setting to automatically start discs when loaded.

Confirm whether the disc is causing the issue

A dirty or scratched disc surface is the most common reason for a CD/DVD issue when inserted into a estimator. Cheque the disc for damage and ostend that the disc is compatible with your computer.

  • Clean the disc and check for damage: Make clean any dust or smudges from the disc with filtered water and a lint free textile. If at that place is pregnant damage to the playing surface, replace the disc.

  • Test several different disc types: Load CDs and DVDs that are known to work in other disc players. If all discs of the same blazon practice not play, make sure that the drive supports that disc type.

  • Blu-ray or DVD movie discs do not play: Brand certain the drive supports the disc type. If supported, install compatible movie playback software. Go to DVD playback options for Windows (in English) for more information.

  • Discs burned on a different estimator do not play: Burn the disc once more using another brand of blank disc. Use a lower (4x) burning speed, and confirm that the burning session closed upon completion.

Test the bulldoze for a hardware failure

If the optical disc drive cannot read the files stored on whatsoever CD/DVD discs, you demand to troubleshoot the CD/DVD drive, rather than the discs and software.

Over fourth dimension, vibration, dust, and mechanical wear impact CD/DVD drive operation. Use the HP PC Hardware Diagnostics tool to test the bulldoze for hardware issues.

  1. Plow off the computer.

  2. Press the power button to plow on the computer, and so immediately printing the esc key repeatedly until the Startup Carte opens.

    Opening the Startup Menu

  3. Press f2 to open up the HP PC Hardware Diagnostics UEFI.

  4. Click Component Tests.

    Selecting Component Tests from the main menu

  5. Click Optical Bulldoze, so run all the available tests. Have a working CD or DVD available to complete the tests. Each exam takes 1 to two minutes to run.

    Selecting Optical Drive in the Component Tests menu

  6. Follow any on-screen instructions to resolve whatsoever issues establish, and then examination a disc in the drive.

Verify the drive status in Device Manager

If the optical drive cannot read the files stored on whatsoever CD/DVD discs, y'all need to confirm that the drive is listed in Device Manager.

Ostend the drive is listed in Device Manager, and then reinstall the device driver to resolve whatever error states.

  1. Verify that there is no disc loaded in the bulldoze.

  2. In Windows, search for and open up Device Managing director.

  3. Double-click DVD/CD-ROM drives to expand the category.

    Device Manager DVD/CD-ROM drives

    • If a CD/DVD drive is not listed in DVD/CD-ROM drives, go to HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).

    • If a CD/DVD drive is listed, go on to the next step.

  4. Right-click the bulldoze name, and then select either Uninstall device or Uninstall.

    Device Manager window, uninstall DVD/CD-ROM drive

  5. Click Uninstall or similar to ostend the uninstall.

  6. Shut all open programs, and then restart the computer. Windows automatically configures the device.

  7. Exam a disc in the drive.

Enable AutoPlay

Enable the AutoPlay setting to automatically get-go discs when loaded.

  1. In Windows, search for and open Control Panel.

  2. Click Hardware and Sound > AutoPlay .

  3. Select the Use AutoPlay for all media and devices setting.

    Autoplay window, Use AutoPlay for all media and devices

  4. Adjacent to each DVD, Blu-ray, and CD type, click the drop-down menu, select Enquire me every time, and then click Save.

    Select Ask me every time in the AutoPlay settings

  5. Test a disc in the drive.

Perform a System Restore to resolve an issue in Windows

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Source: https://support.hp.com/us-en/document/ish_3940413-3174790-16

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